Privacy Policy

This Privacy Policy describes how Greenbuild Homes LLC, doing business as SwingTilt Windows & Doors (“SwingTilt,” “we,” “us,” “our”), collects, uses, and shares information when you use our website, swingtilt.com, our customer portal, or otherwise interact with us. By using our services or providing your information, you agree to this Policy.

1. Information We Collect

Information you give us when you request a quote, place an order, create a customer-portal account, or contact us:

• Name, email address, phone number, and project/property address;
• Project details (window and door designs, opening sizes, preferences, photos);
• Account credentials (for the customer portal);
• Messages, change requests, or feedback you send us.

Information collected automatically when you visit the site, such as IP address, device and browser type, pages viewed, referring URL, and approximate location, via cookies, local storage, and analytics tools (including Firebase Analytics by Google).

2. How We Use Your Information

• Respond to quote requests, prepare design proposals, and process orders;
• Communicate with you about your project, including order-status updates;
• Operate and secure the website and customer portal;
• Improve our products, services, and customer experience;
• Comply with legal obligations and enforce our Terms of Service.

3. SMS / Text Messaging

By providing your mobile phone number to SwingTilt (via our website forms, customer portal, or in person), you consent to receive transactional and account-related text messages from SwingTilt or our messaging providers, including quote follow-ups, appointment reminders, and order-status updates.

• Message frequency varies based on your project activity.
• Message and data rates may apply from your mobile carrier.
• To opt out at any time, reply STOP to any text from us. After replying STOP, you will receive one confirmation message and will not receive further texts. Reply HELP for assistance, or contact us at hello@swingtilt.com.
• SwingTilt does not share mobile information or phone numbers with third parties or affiliates for marketing or promotional purposes. Information sharing with subprocessors (such as our SMS provider, Twilio) is limited solely to facilitating the messaging service and is not used for their own marketing.
• Carriers are not liable for delayed or undelivered messages.

4. How We Share Information

We share personal information only as described below:

• Service providers (subprocessors) that help us operate our business, under written agreements limiting use to providing services to us — including, for example: Google/Firebase (hosting, database, authentication, analytics), Twilio (SMS messaging), Zoho (email hosting), and managed AI receptionist providers when used. These providers process information on our behalf and are not permitted to use it for their own purposes.
• Independent installers: with your request or consent, we may share your contact information and project details with a licensed local installer so they can quote and perform installation. Installers are independent third parties who bill you directly and are not SwingTilt employees or agents.
• Legal requirements: to comply with applicable law, lawful requests by public authorities, or to protect our rights and the safety of others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, in which case we will use reasonable efforts to provide notice.

We do not sell your personal information, and we do not share your mobile phone number or text-message consent with third parties for their own marketing.

5. Cookies & Analytics

We use cookies, local storage, and similar technologies for essential site functionality (e.g., keeping you signed in to the customer portal) and to understand how the site is used. Analytics services such as Firebase Analytics may collect information about your interactions with the site. You can control cookies through your browser settings; disabling them may affect site functionality.

6. Data Retention

We keep personal information for as long as needed to provide our services, fulfill orders and warranty obligations, comply with our legal and tax obligations, and resolve disputes. When information is no longer needed, we securely delete or anonymize it.

7. Your Rights & Choices

• Access, correction, deletion: email hello@swingtilt.com and we will respond within a reasonable time.
• SMS opt-out: reply STOP to any text from us at any time.
• Email opt-out: use the unsubscribe link in our marketing emails, or email us. We may still send transactional messages related to your order or account.
• California residents: under the CCPA/CPRA, you have the right to know the categories and specific pieces of personal information we have collected about you, request deletion, correct inaccuracies, and opt out of any “sale” or “sharing” of personal information (we do not sell or share for cross-context behavioral advertising). We will not discriminate against you for exercising these rights.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information consistent with industry practice (including encryption in transit via HTTPS and authenticated access to our customer portal). No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

9. Children

Our services are intended for adults purchasing windows and doors for residential or commercial property. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will revise the “Last updated” date above and, if changes are material, provide additional notice (such as a notice on the site or by email).

11. Contact Us